Ratings & Reviews

Overall Rating

4
(90 reviews)
90% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Teyonna H. - |Recommended: Yes165 westway — Apt102
response from property -Hi Yeyonna, We are very grateful for your 5-Star rating! Our dedicated team works tirelessly to provide a community that our residents are proud to call their home, so we are always especially thrilled when our residents, like you, take the time to let us know that we have met that standard. Thank you, again! We are glad that you chose Lerner University Square! Have a great day! Kindest regards, David Page
submitted by Ruth G. - |Recommended: NoBad service no service — Staff ignores all concerns and questions
response from property -Hi Ruth, We appreciate you taking the time to leave a review and for sharing your feedback with us. Our team at Lerner University Square is committed to providing exceptional service and care to all of our residence and we sincerely apologize that we have not met that standard for you. We have forwarded your information to our Property Management team and somebody should be reaching out to you very soon! Our goal is to make sure that your concerns are properly addressed and brought to a satisfactory resolution, and to restore your confidence in us! We hope you have a great day! Kindest regards, David Page
submitted by Leonard M. - |Recommended: YesN A — N A
response from property -Hi Leonard, Thank you for your great review! We appreciate you taking the time to share your experience with us! Your feedback is very important as it helps us to identify areas where we can improve our services that we provide to you and all of our residents. We hope you have enjoyed the Lerner University Square community as much as we have enjoyed having your here! Have a wonderful day! Kindest regard, David Page
submitted by Ruby C. - |Recommended: YesGreat Place — This is the best apt I lived in since I sold my home in 2005, the 3 bedrooms, living room, both bathrooms, and all 6 closets were very spacious. Only problem dogs poop parking.
response from property -Hi Ruby, Thank you so much for your great review and for taking the time to share your experience with us at Lerner University Square! We take your feedback very seriously as it helps us to identify areas where we can improve our services to all of our residents. I will be happy to pass along your comments to our Property Management team! Best wishes in your new home! We hope you have a wonderful day! Kindest regards, David Page
submitted by Ramatoulaye B. - |Recommended: YesN a — N A
response from property -Hi Ramatoulaye, We appreciate you taking the time to leave a review! Our team at Lerner University Square is committed to providing exceptional service to all of our residents and we sincerely apologize that we have not met that standard for you! We would like to hear more about your experience and we have forwarded your information to our Property Management team so that somebody can reach out to your very soon! Our goal is to properly address any concerns that you may have and quickly bring them to a satisfactory resolution, and to restore your confidence in us! We look forward to speaking with you! Have a great day! Kindest regards, David Page
submitted by Mollie S. - |Recommended: YesGood place to live — My boyfriend and I moved in a week ago and we've been pleased so far Parking can be tricky to find, especially for visitors, but it's free so we can't complain. The unit is lovely and clean and maintenance is fairly prompt when something is amiss. The outdoors are well kept and the place is very family friendly.
response from property -Hi Mollie, Thank you for your great review! We appreciate you taking the time to share your experience with us! Your feedback is very important as it helps us to identify areas where we can improve our services to you and all of our residents. Please let us know if there's anything that we can assist you with to make you feel more at home. Thank you, again, and from the entire Lerner University Square community, Welcome Home! We hope you have a wonderful day! Kindest regard, David Page
submitted by Bint A. - |Recommended: NoUnacceptable move in conditions — We moved in on July 10 to a welcome party of roaches. The unit was not cleaned to the standards that one would expect from a property that boasts luxury apartment living. I had to open at least 10 maintenance requests for things that were not cleaned or were broken or damaged when I did the walk through inspection. I’m very disappointed and displeased with move in condition of my unit
response from property -Hi Bint, Thank you for taking the time to leave a review! We know that moving can be exciting, but also very stressful. We sincerely apologize for adding to an already stressful time by the condition in which you found your new apartment home! The normal procedure for our residents is to be provided a 100% move-in ready home, and we are very sorry that this was not your experience. We have been assured by the Property Management that all of your concerns are being addressed so that they can be quickly resolved to your satisfaction! If you should have any further questions or concerns, we would like to hear from you! You can reach me by phone: (301) 692-2293, or by email: dpage@lerner.com; whichever is more convenient for you. Your comfort and safety is our priority and our goal is to restore your confidence in us and in your decision to choose Lerner University Square! Thank you, again! We hope you have a great day! Kindest regards, David Page
submitted by Christopher J. - |Recommended: YesThe place is pretty good for the most part. — No rodents seen since I’ve been here, although there have been a few problems such as piping and leaks. But overall, it pretty good apartment complex.
response from property -Hi Christopher, Thank you for your great review! We appreciate you taking the time to share your experience with us! Your feedback is very important as it helps us to identify areas where we can improve our services that we provide to you and all of our residents. If there is anything at all that we can assist you with to help you feel more at home, please do not hesitate to contact our Property Management team! Thank you for choosing Lerner University Square! We hope you have a wonderful day! Kindest regard, David Page
submitted by Octanie C. - |Recommended: YesClean and Fresh — great customer services
response from property -Hi Octanie, We are thrilled with your 5-Star rating! Thank you for taking the time to share your experience with us. Our team works tirelessly to make sure that all of our residents are provided exceptional service in a community that they are proud to call their home. We are always especially pleased when our residents, like you, let us know that we have met that standard. Thank you for choosing Lerner University Square! We hope you have a wonderful day! Kindest regards, David Page
submitted by Cedric S. - |Recommended: YesBuilding 141, Apartment 204 Review — I really enjoy living at Lerner University Square. The apartment allows for privacy while also allowing a communal experience with friends and neighbors. All of the amenities are wonderful and the complex is in a convenient location to restaurants and stores. If there is a problem, maintenance visits in a timely manner to fix the issue. Staff, including members of the leasing office, are friendly, knowledgeable, and helpful. Thank you
response from property -Hi cedric, Thank you so much for the awesome review! We really appreciate you taking the time to share your experience with us. Our team works hard to make sure we deliver exceptional service to the entire community, so we are always especially pleased when our residents, like you, take the time to let us know that we have met that standard. Thank you for choosing the Lerner University Square community as your home! We hope you have a great day! Kindest Regards, David Page
submitted by Shannon M. - |Recommended: YesSpacious Living — Very nice community, it's almost like living in Mayberry.
response from property -Hi Shannon, Thank you so much for your wonderful review and for taking the time to share your experience with us! Our dedicated team is committed to providing exceptional service and a community that our residents are proud to call their home! We are delighted to know that we have met that standard with you! Welcome Home, from your Lerner University Square community! We hope you have a great day! Kindest regards, David Page
submitted by Brenda L. - |Recommended: YesNice layout, very quick responding maintenance — apartment layout
response from property -Hi Brenda, We are thrilled with your 5-Star rating! Thank you for taking the time to share your experience with us. Our team works tirelessly to make sure that all of our residents are provided exceptional service in a community that they are proud to call their home. We are always especially pleased when our residents, like you, let us know that we have met that standard. Thank you for choosing Lerner University Square! We hope you have a wonderful day! Kindest regards, David Page
submitted by June R. - |Recommended: YesLocation and the design of the apartment — I like my apartment the ground so I kept well and they do a quick repair
response from property -Hi June, Thank you for your great review! We appreciate you taking the time to share your experience with us! Your feedback is very important as it helps us to identify areas where we can improve our services that we provide to you and all of our residents. Thank you for choosing Lerner University Square! We hope you have a wonderful day! Kindest regard, David Page
submitted by Bradford E. - |Recommended: YesPeace and Comfort — Compared to other apartments, this property is quality both outside the apartment lobbies, building structures, greenery, etc and inside the apartment. After 2 weeks of being in the complex, my family and I are very happy
response from property -Hi Bradford, We are very grateful for your 5-Star rating! Our dedicated team works tirelessly to provide a community that our residents are proud to call their home, so we are always especially thrilled when our residents, like you, take the time to let us know that we have met that standard. Thank you, again! We are glad that you chose Lerner University Square! Have a great day! Kindest regards, David Page
submitted by Henry S. - |Recommended: YesClean and quiet — Peaceful
response from property -Henry, thank you for leaving this great feedback! We are so happy to hear you are enjoying the peacefulness in your home and at your community. Thanks for calling Lerner University Square your home. Sincerely, Lerner Management